Last Updated: November 17, 2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES.

By accessing or using https://radicalmastery.com (the "Website") and any services provided by Radical Mastery (operated by 360tuned), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our Website or services.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Client") and 360tuned, operating as Radical Mastery ("we," "us," "our," or "Company"). These Terms govern your access to and use of our Website, services, programs, and any related content.

By accessing our Website or engaging our services, you represent that:

You are at least 18 years of age or the age of legal majority in your jurisdiction

You have the legal capacity to enter into a binding contract

You will comply with these Terms and all applicable laws and regulations

All information you provide is accurate and complete

2. Description of Services

Radical Mastery provides mindset and leadership training services, including but not limited to:

Corporate training programs and workshops

Individual coaching and mentoring

Team building and leadership development

Communication skills training

Conflict resolution programs

NLP (Neurolinguistic Programming) services

Breathwork and mindfulness training

Online and in-person training sessions

Group masterclasses and workshops

Digital content, resources, and materials

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Professional Relationship and Scope of Services

3.1 Nature of Services

Our services are educational, developmental, and coaching-based. They are designed to support personal and professional growth, leadership development, and organizational transformation.

IMPORTANT DISCLAIMER: Our services are NOT a substitute for professional medical, psychological, psychiatric, or therapeutic treatment. We do not provide medical advice, mental health therapy, or treatment for mental health conditions. If you are experiencing a mental health crisis or require medical attention, please contact appropriate healthcare professionals or emergency services immediately.

3.2 Client Responsibility

You acknowledge and agree that:

You are responsible for your own choices, actions, and results

Participation in our programs requires your active engagement and commitment

Results may vary based on individual circumstances and effort

You will disclose any relevant medical, psychological, or physical conditions that may affect your participation

You will immediately inform us if you experience any discomfort or concerns during our programs

3.3 Professional Boundaries

We maintain professional boundaries in all client relationships. Our services are provided in a professional context and do not constitute personal relationships, friendships, or any form of romantic or intimate connection.

4. Registration and Account Security

4.1 Account Creation

To access certain services, you may need to create an account. When creating an account, you agree to:

Provide accurate, current, and complete information

Maintain and promptly update your account information

Keep your password secure and confidential

Notify us immediately of any unauthorized use of your account

Accept responsibility for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms

You provide false or misleading information

Your conduct is harmful to other users or our business

We are required to do so by law

5. Payment Terms

5.1 Fees and Payment

Fees for our services vary based on the program, duration, and customization requirements. By enrolling in our services, you agree to:

Pay all applicable fees as specified in your program agreement

Provide valid payment information

Pay on time according to the agreed payment schedule

Pay any applicable taxes, if required

5.2 Payment Methods

We accept payment via credit card, bank transfer, or other methods as agreed. All payments are processed securely through third-party payment processors.

5.3 Late Payment

Late payments may result in:

Suspension of services until payment is received

Late fees as specified in your agreement

Cancellation of your enrollment

Legal action to recover outstanding amounts

5.4 Refund Policy

Our refund policy varies depending on the specific program or service:

Corporate Programs: Refund terms are negotiated on a case-by-case basis and outlined in the service agreement

Individual Programs: Refunds may be available within 14 days of enrollment if no services have been delivered

Digital Products: Due to the nature of digital content, refunds are generally not available once access has been granted

Workshops and Events: Cancellation and refund policies are specified at the time of registration

To request a refund, contact us at [email protected] with your request and relevant details. Refunds are processed within 14-30 business days.

6. Cancellation and Rescheduling

6.1 Client Cancellation

You may cancel or reschedule sessions subject to the following:

48-hour notice: Full rescheduling available without penalty

24-48 hour notice: Rescheduling may be available with approval

Less than 24 hours: Session fee may be forfeited unless due to emergency circumstances

6.2 Our Cancellation Rights

We reserve the right to cancel or reschedule sessions due to:

Unforeseen circumstances or emergencies

Illness or unavailability of the facilitator

Insufficient enrollment for group programs

Force majeure events (see Section 15)

If we cancel, you will receive a full refund or the opportunity to reschedule at no additional cost.

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content on our Website and in our programs, including but not limited to text, graphics, logos, images, videos, audio, software, methodologies, and course materials, is the exclusive property of 360tuned or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

Copy, reproduce, or distribute our content without written permission

Modify, adapt, or create derivative works

Use our content for commercial purposes

Reverse engineer or extract source code

Remove or alter copyright notices or trademarks

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our materials solely for your personal or internal business purposes in connection with the services you have purchased.

7.3 Client Materials

If you provide us with materials, feedback, testimonials, or other content, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute such content for business purposes, including marketing and promotional activities.

8. Confidentiality

8.1 Our Commitment

We maintain strict confidentiality regarding:

Personal information you share during sessions

Corporate information and proprietary business details

Discussions and materials from private coaching or training

We will not disclose confidential information except:

With your explicit written consent

As required by law or legal process

To protect health and safety in emergency situations

As necessary to provide services (e.g., to authorized team members)

8.2 Your Obligations

You agree to:

Maintain confidentiality of proprietary methods and materials shared during programs

Respect the privacy of other participants in group settings

Not share or distribute confidential materials without permission

9. Code of Conduct

All participants in our programs agree to:

Treat all participants and facilitators with respect and dignity

Refrain from harassment, discrimination, or abusive behavior

Maintain a safe and supportive learning environment

Respect boundaries and confidentiality

Arrive on time and participate actively

Refrain from disruptive behavior

Not attend sessions under the influence of alcohol or drugs

We reserve the right to remove participants who violate this Code of Conduct without refund.

10. Health and Safety

10.1 Physical Activities

Some programs may include physical activities such as breathwork, movement exercises, or experiential learning activities. You agree to:

Disclose any medical conditions that may affect your participation

Participate only to the extent you feel comfortable

Inform facilitators immediately if you experience discomfort

Accept responsibility for your own physical wellbeing

10.2 Emotional Wellbeing

Our programs may involve deep personal exploration and emotional processing. You acknowledge that:

Emotional responses are possible and normal

You are responsible for managing your emotional wellbeing

You will seek appropriate professional support if needed

You can opt out of any exercise that feels uncomfortable

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from:

Your use or inability to use our services

Any outcomes or results from our programs

Actions taken based on our advice or guidance

Technical issues or interruptions to services

Unauthorized access to your account or data

Our total liability for any claims arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless 360tuned, its officers, directors, employees, contractors, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

Your violation of these Terms

Your use of our services

Your violation of any rights of third parties

Your provision of false or misleading information

Your negligent or wrongful conduct

13. Disclaimers and No Warranties

13.1 No Guarantees

While we are committed to delivering high-quality services, we make no guarantees regarding:

Specific outcomes or results from our programs

Career advancement, income increases, or business success

Resolution of personal or professional challenges

Achievement of specific goals or objectives

Results depend on many factors including your effort, commitment, circumstances, and external variables beyond our control.

13.2 "As Is" Services

Our services and Website are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability or fitness for a particular purpose

Warranties of non-infringement

Warranties regarding accuracy, reliability, or completeness

Warranties of uninterrupted or error-free service

14. Third-Party Services and Links

Our Website may contain links to third-party websites, services, or resources. We are not responsible for:

The content, accuracy, or practices of third-party sites

Products or services offered by third parties

Privacy practices of third-party services

Any damages arising from third-party interactions

Your use of third-party services is at your own risk and subject to their terms and conditions.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, fires, storms)

Acts of war, terrorism, or civil unrest

Pandemics or public health emergencies

Government actions or regulations

Power outages or telecommunications failures

Internet service provider failures

Labor disputes or strikes

16. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

We will update the "Last Updated" date

We will post the revised Terms on our Website

For material changes, we will notify you via email or prominent Website notice

Your continued use of our services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must discontinue use of our services.

17. Termination

17.1 By You

You may terminate your relationship with us at any time by:

Ceasing to use our services

Closing your account

Providing written notice of termination

17.2 By Us

We may terminate or suspend your access immediately, without notice, for:

Violation of these Terms

Fraudulent, abusive, or illegal activity

Non-payment of fees

Harmful conduct toward staff or participants

Any reason at our sole discretion

17.3 Effects of Termination

Upon termination:

Your right to access and use services immediately ceases

You remain liable for all outstanding fees

Provisions that by nature should survive (e.g., confidentiality, indemnification) continue to apply

Refunds, if any, will be determined according to our refund policy

18. Dispute Resolution

18.1 Informal Resolution

In the event of any dispute, claim, or controversy, you agree to first contact us at [email protected] to seek an informal resolution. We commit to working in good faith to resolve issues amicably.

18.2 Mediation

If informal resolution is unsuccessful, both parties agree to attempt mediation before pursuing legal action. The mediation shall be conducted by a mutually agreed mediator in New Zealand.

18.3 Arbitration

If mediation fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration Act 1996 (New Zealand), conducted in Auckland, New Zealand.

18.4 Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class or representative action.

19. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New Zealand, without regard to conflict of law principles.

You agree that any legal action or proceeding shall be brought exclusively in the courts of Auckland, New Zealand, and you consent to the jurisdiction of such courts.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' intent.

21. Entire Agreement

These Terms, together with our Privacy Policy and any program-specific agreements, constitute the entire agreement between you and 360tuned regarding your use of our services and supersede all prior agreements, understandings, and communications.

22. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative.

23. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may freely assign these Terms. Any attempted assignment in violation of this section is void.

24. Contact Information for Legal Notices

All legal notices and communications regarding these Terms should be sent to:

Legal Department

Radical Mastery

Email: [email protected]

General Inquiries: [email protected]

Website: www.radicalmastery.com

For general questions about our services or these Terms, please contact us at [email protected]. We aim to respond within 2-3 business days.

25. Special Provisions for Corporate Clients

Corporate clients may be subject to additional terms and conditions outlined in separate service agreements or statements of work. In case of conflict between these Terms and a signed corporate agreement, the corporate agreement shall prevail.

26. Testimonials and Marketing

By providing feedback, testimonials, reviews, or participating in case studies, you grant us permission to use your name, likeness, company name, and statements for marketing purposes unless you specifically request otherwise in writing.

Acknowledgment: BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

If you have questions about these Terms, please contact us before using our services.

Thank you for choosing Radical Mastery.

We look forward to supporting your journey of transformation and growth.